Terms of Service

Last updated: November 28, 2025

These Terms of Service (“Terms”) govern your use of the website operated by New Plains LLC (“New Plains,” “we,” “us,” or “our”) and any products or services we provide, including PillBuddy AI and Herm.Chat (collectively, the “Services”).

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or Services.

1. Eligibility

You may use the Site and Services only if you are at least 18 years old and capable of forming a binding contract with New Plains LLC, or if you are using the Services with the consent and supervision of a parent or legal guardian.

2. Use of the site and services

You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site or Services in any way that violates applicable laws or regulations.
• Attempt to interfere with the proper functioning of the Site or Services.
• Access data or systems without authorization.
• Reverse engineer, decompile, or attempt to derive source code from the Services, except where allowed by law.
• Use the Services to transmit any harmful, fraudulent, or offensive content.

3. Accounts and security

Certain parts of our Services may require you to create an account or provide information. You agree to provide accurate information and to keep that information up to date. You are responsible for maintaining the confidentiality of any login credentials associated with your use of the Services and for all activities that occur under your account.

4. AI-powered features and limitations

Some Services, including PillBuddy AI and Herm.Chat, use artificial intelligence and third-party models or platforms. While we design these Services to be helpful and reliable, AI-generated content may sometimes be incomplete, inaccurate, or inappropriate.

You understand and agree that:

• AI responses are provided for informational and operational purposes only and do not constitute medical, legal, or professional advice.
• You are responsible for independently evaluating the information or output provided by AI features.
• New Plains LLC is not liable for decisions you make based on AI-generated content.

5. PillBuddy AI – important notice

PillBuddy AI is a tool designed to assist with medication reminders and caregiver visibility. It does not provide medical advice, diagnose conditions, or replace professional medical judgment.

You agree that:

• The app is a support tool and should not be relied upon as your sole reminder system.
• You will verify medication schedules with a licensed healthcare provider.
• New Plains LLC is not responsible for missed doses, incorrect schedules, or any health outcomes related to the use or non-use of the app.

6. Herm.Chat – content responsibility

Herm.Chat allows you to configure chatbots that use AI to respond to messages based on your content, instructions, or prompts. You are solely responsible for:

• The content and data you provide to Herm.Chat.
• How you deploy and present your chatbot to end users.
• Compliance with any applicable laws regarding data, privacy, and user communication.

7. Intellectual property

The Site and Services, including all content, features, and functionality (such as text, graphics, logos, and software), are owned by New Plains LLC or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your personal or internal business use.

8. Third-party services

Our Services may integrate with or depend on third-party services (for example, hosting providers, analytics tools, or AI platforms). We are not responsible for third-party services or their terms, policies, or actions. Your use of third-party services is governed by the respective terms and policies of those providers.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NEW PLAINS LLC, ITS OWNERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SITE OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE RELEVANT SERVICE IN THE 3 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless New Plains LLC and its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Site or Services.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your content or data submitted to or used with the Services.

12. Changes to the Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Site or Services after any changes are posted constitutes your acceptance of the updated Terms.

13. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without cause or notice, including if we believe you have violated these Terms. Upon termination, your right to use the Site and Services will immediately cease.

14. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law rules. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Oklahoma for any disputes arising from or related to these Terms or the Services.

15. Contact us

If you have any questions about these Terms, you can contact us at:

New Plains LLC
833 County Street 2921
Tuttle, OK 73089
United States
Email: support@pillbuddy.ai